Cancellation Policy

Unless otherwise specified by a program director or within any other documentation, the following cancellation policy and JCC Credit timetable applies to all Prosserman JCC programs:

For Programs that Meet Fewer Than 3 Times
Due to the costs and booking commitments associated with short-term programs, we regret that we cannot offer any JCC Credit for programs, classes, or events that meet fewer than three times per programming season. Additionally, The Prosserman JCC cannot be responsible for providing make-ups or issuing any credit for programs missed as a result of personal scheduling conflicts, illness, emergencies, or other circumstances beyond our control. If you are unable to attend a program in this category, we encourage you to consider your registration fee a form of support for the Prosserman JCC, helping to sustain wonderful programs.

For Programs that Meet 3+ Times
You may receive JCC Credit for withdrawal from a program when your cancellation request conforms to the timetable outlined below. Please note there is a $15 processing fee for all transfers and cancellations.

• Full JCC Credit will be granted for withdrawal from a Prosserman JCC program when a written request is received at least one week before the date of the first class.
  50% JCC Credit will be granted for withdrawal from a JCC program when a written request is received before the second class.
• After the second class, JCC Credit cannot be granted. (However, you may transfer from one class to another of equal or lesser value if there is space available and with the program director's approval.)
• All cancellation requests must be submitted in writing to: The Prosserman JCC 4588 Bathurst Street Toronto, ON M2R 1W6, Attn: Registration; or by e-mail to info@prossermanjcc.com. Please allow three to four weeks for processing of your cancellation request.

*All JCC programs and events are subject to change or cancellation. However, in the event that the JCC must cancel its own program, refunds will be issued. The policy articulated here applies to The Prosserman JCC only, and does not apply to The Jack and Pat Kay Centre Camp, The Prosserman JCC Daycare and Preschool/Afterschool Program, Membership, JAcademy Camp/Programs or The Prosserman JCC Fitness and Health.